Issues with Payment Capture Settings

Incident Report for Volusion

Resolved

This incident has been resolved.

Posted Sep 28, 2018 - 08:54 CDT

Monitoring

We have completed an implementation to roll back merchant's Payment Capture Settings to what they were originally set to. We will continue to monitor this issue.

Posted Sep 27, 2018 - 22:57 CDT

Investigating

Some of our merchants are having an issue with payment capture settings. The issue being that their settings have been changed from "Capture at Shipping" to "Capture at Sale." We are currently working on reverting this back to the original setting. We will update the situation as more information becomes available. Please note that our affected merchants can still change this setting back in the meantime, instructions can be found here: https://helpcenter.volusion.com/get-started/getting-fancy/managing-your-payment-settings

Posted Sep 27, 2018 - 20:45 CDT