Volusion Status

All Systems Operational

Merchant Storefront Operational

Payment Gateway Services Operational

E-mail Services Operational

Third-Party Services Operational

Support Operational

Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 16, 2018

No incidents reported today.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

help.volusion.com and helpcenter.volusion.com are down

Resolved - This incident has been resolved.
Nov 14, 13:54 CST

Monitoring - help.volusion.com and helpcenter.volusion.com are back up, we will continue to monitor these sites.
Nov 12, 06:48 CST

Investigating - We are currently investigating an issue with help.volusion.com and helpcenter.volusion.com timing out
Nov 12, 06:20 CST

Nov 13, 2018

No incidents reported.

Nov 12, 2018

Potential Connectivity Issues

Resolved - Google has reported that they are no longer experiencing issues on their platform and outage reports have ceased.
Nov 12, 18:10 CST

Update - We have received an update from Google that they are also experiencing issues with their Google Cloud Platform which could impact performance for some merchants.
Nov 12, 17:00 CST

Monitoring - Some regions of the US are experiencing intermittent connectivity issues due to an outage with internet backbone providers. We will provide updates as they become available.
Nov 12, 16:21 CST

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

Company-wide Meeting

Resolved - This incident has been resolved.
Nov 9, 11:23 CST

Update - Phone lines are open again.
Nov 9, 10:31 CST

Identified - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Nov 9, 08:23 CST

Nov 8, 2018

No incidents reported.

Nov 7, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 05:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some servers Tuesday, November 6th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 6, 17:02 CST

Nov 6, 2018

No incidents reported.

Nov 5, 2018

No incidents reported.

Nov 4, 2018

No incidents reported.

Nov 3, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 3, 00:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Friday, November 2nd from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. issues arise we are prepared to respond quickly.
Oct 22, 13:39 CDT

Nov 2, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 2, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 01:00 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, November 1st from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Oct 22, 13:29 CDT