Volusion Status

All Systems Operational

V1 Operational

V1 - Merchant Storefront Operational

V1 - Payment Gateway Services Operational

V1 - E-mail Services Operational

V1 - Third-Party Services Operational

V1 - Support Operational

V1 - Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AMER - Maintenance Notification Feb 3, 01:00-05:00 CST

Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, February 2nd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Jan 18, 14:55 CST

EMEA Maintenance Notification Feb 3, 20:00 - Feb 4, 00:00 CST

Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, February 3rd from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Jan 18, 14:56 CST

System Metrics Month Week Day

Volusion Platform Uptime

Fetching

Volusion Payments Uptime

Fetching

Past Incidents

Jan 27, 2021

APAC Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jan 27, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 11:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, January 27th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 18, 14:54 CST

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jan 27, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, January 26th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 18, 14:53 CST

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

Issues Logging in to My Volusion

Resolved - This incident has been resolved.
Jan 21, 17:04 CST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 16:31 CST

Update - A temporary fix has been implemented, and we are working on a long-term solution. Logging in should function normally at this time.
Jan 21, 10:34 CST

Identified - We have identified one cause for this issue and are working towards a solution. The temporary solution of using https://my.volusion.com should still work while we continue to work on this issue.
Jan 21, 09:56 CST

Investigating - We are currently investigating an issue where users cannot reach My Volusion by going to our website. If you try to log in at https://www.volusion.com/login and the login fails, then we recommend you try to log in at https://my.volusion.com instead, and that should work while we investigate the issue.
Jan 21, 08:28 CST

Jan 20, 2021

Payment Processing Environment Maintenance

Completed - The scheduled maintenance has been completed.
Jan 20, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 00:00 CST

Update - We will be undergoing scheduled maintenance during this time.
Jan 14, 17:48 CST

Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, January 19th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 14, 17:47 CST

Jan 19, 2021

Phishing SSL/TLS Certificate Error Email

Resolved - Be advised we will be setting this incident to resolved. As a reminder, Volusion will never email merchants to address SSL/TLS certificate errors, or request they click on a link to login to address an error. Please report suspicous email to security@volusion.com, and our Security team will investigate.
Jan 19, 13:49 CST

Identified - Several merchants have reported receiving emails regarding errors with their SSL/TLS certificate and are being asked to log into their Volusion Store Control Panel to resolve the issue.

These emails have been identified as phishing emails. Volusion's SSL certificate process is an automated process and merchants will never receive emails from Volusion requesting clicking on a link, or logging into to you're Volusion Store Control Panel. Do not click on any links in the email, or login with your credentials to the site directed by the email.

Current reported emails have included different subjects e.g. "Critical Security Error - domain.com" or "TLS Error on domain.com" or "domain.com - Security Error" but all have similar content and a "Start the update process" link that points to a Russian domain certificate-domainsystem.com.

Volusion will never email merchants to address SSL/TLS certificate errors, or request they click on a link to login to address an error.
Jan 18, 13:05 CST

Jan 18, 2021

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

SSL Seal Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Jan 14, 12:45 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 11:45 CST

Scheduled - Emergency maintenance will be performed on the server that does SSL seal verification. During this time SSL seal verification may not be accessible.
Jan 14, 11:43 CST

EMEA Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 CST

Scheduled - Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, January 13th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 11, 13:35 CST

Jan 13, 2021

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jan 13, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:01 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, January 12th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 11, 13:34 CST