Get email notifications whenever Volusion creates, updates or resolves an incident.
Get text message notifications whenever Volusion creates or resolves an incident.
Visit our support site.
All Systems Operational
Merchant Storefront
Operational
Payment Gateway Services
Operational
E-mail Services
Operational
Third-Party Services
Operational
Support
Operational
Dashboard Services
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 11, 2018
No incidents reported today.
Dec 10, 2018
No incidents reported.
Dec 9, 2018
Resolved -
The Holiday party is over and phone support will commence with the normal scheduled times.
Dec 9, 00:50 CST
Dec 9, 00:50 CST
Investigating -
In celebration of the upcoming Holidays Volusion will be hosting our Annual Holiday Party. Phone Support will be closing early at 5:00pm but our Live Chat Service will remain operational to provide Support as normal. Thank you for your time and understanding.
Dec 8, 14:01 CST
Dec 8, 14:01 CST
Dec 8, 2018
Resolved -
We have monitored and no further incidents related to the NAT Gateway have occurred in the last couple of hours. This issue is resolved.
Dec 8, 16:56 CST
Dec 8, 16:56 CST
Monitoring -
Service was restored at 11:12 AM CST. A Nat Gateway failed, and traffic failed to shift over to the back up Nat Gateway. We are investigating the root cause of the initial failure, and have opened a ticket with Google to determine why redundancy failed. We will continue to monitor and close this incident in two hours of no further incidents.
Dec 8, 11:39 CST
Dec 8, 11:39 CST
Investigating -
We are investigating an issue with connecting to the back end of merchant storefronts. This may also be affecting customers ability to checkout. An update will be provided when more information becomes available. Merchant front end store fronts are still accessible.
Dec 8, 10:42 CST
Dec 8, 10:42 CST
Completed -
The scheduled maintenance has been completed.
Dec 8, 00:00 CST
Dec 8, 00:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 CST
Dec 7, 20:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Friday, December 7th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. issues arise we are prepared to respond quickly.
Dec 3, 14:25 CST
Dec 3, 14:25 CST
Dec 7, 2018
Completed -
The scheduled maintenance has been completed.
Dec 7, 05:00 CST
Dec 7, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 CST
Dec 7, 01:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, December 6th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 3, 14:56 CST
Dec 3, 14:56 CST
Dec 6, 2018
Completed -
The scheduled maintenance has been completed.
Dec 6, 00:00 CST
Dec 6, 00:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 CST
Dec 5, 20:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Wednesday, December 5th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. issues arise we are prepared to respond quickly.
Dec 2, 21:14 CST
Dec 2, 21:14 CST
Dec 5, 2018
Completed -
The scheduled maintenance has been completed.
Dec 5, 05:01 CST
Dec 5, 05:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 CST
Dec 5, 01:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, December 4th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 2, 18:54 CST
Dec 2, 18:54 CST
Dec 4, 2018
No incidents reported.
Dec 3, 2018
No incidents reported.
Dec 2, 2018
No incidents reported.
Dec 1, 2018
No incidents reported.
Nov 30, 2018
Completed -
The scheduled maintenance has been completed.
Nov 30, 15:00 CST
Nov 30, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 11:00 CST
Nov 30, 11:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, November 30th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 17:07 CST
Nov 20, 17:07 CST
Completed -
The scheduled maintenance has been completed.
Nov 30, 05:00 CST
Nov 30, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 CST
Nov 30, 01:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, November 29th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 17:01 CST
Nov 20, 17:01 CST
Nov 29, 2018
No incidents reported.
Nov 28, 2018
Completed -
The scheduled maintenance has been completed.
Nov 28, 15:00 CST
Nov 28, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 11:00 CST
Nov 28, 11:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, November 28th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 14:47 CST
Nov 20, 14:47 CST
Completed -
The scheduled maintenance has been completed.
Nov 28, 05:00 CST
Nov 28, 05:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 01:00 CST
Nov 28, 01:00 CST
Scheduled -
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, November 27th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 14:46 CST
Nov 20, 14:46 CST
Nov 27, 2018
No incidents reported.