All Systems Operational
V1 Operational
V1 - Merchant Storefront Operational
V1 - Payment Gateway Services Operational
V1 - E-mail Services Operational
V1 - Third-Party Services Operational
V1 - Support Operational
V1 - Dashboard Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 1, 2020

No incidents reported today.

May 31, 2020

No incidents reported.

May 30, 2020
Resolved - We have received confirmation that the issue Rackspace was experiencing has now been resolved. Should you encounter any further problems, please reach out to our Technical Support team by logging into your admin area, and selecting 'get help' and then chat to connect with us.
May 30, 15:10 CDT
Investigating - We are receiving reports that Rackspace is currently performing maintenance and it is causing some disruptions with Volusion hosted email. If you host your email through Rackspace, or have purchased email hosting through Volusion , you may be experiencing issues sending and receiving email.

They have updated their status page at https://status.apps.rackspace.com . We will update this page, ,as soon as we have any new information.

If you need any assistance, please reach out to our Technical Support team by hovering over the 'get help' button located within your admin area of your store, and start a chat with us.
May 30, 11:03 CDT
Completed - The scheduled maintenance has been completed.
May 30, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 20:01 CDT
Scheduled - Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, May 29th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 26, 14:39 CDT
May 29, 2020
Completed - The scheduled maintenance has been completed.
May 29, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 01:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, May 29th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 26, 14:38 CDT
May 28, 2020
Resolved - PayPal has provided an update to say this incident has been resolved. Payment can now be applied to any orders that previously encountered an error due to this incident, and we recommend contacting PayPal for further discussion as needed.
May 28, 08:53 CDT
Identified - PayPal has alerted us to a disruption of their payment processing services. Any stores using PayPal Express Checkout or Payflow Pro may be unable to process payment at this time.

Affected stores will encounter timeout errors and other processing errors when trying to capture payment. We recommend waiting to process payment on unpaid orders after this issue has been resolved. PayPal's status page for this incident is linked below.

https://www.paypal-status.com/incident/production
May 28, 08:21 CDT
May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 11:01 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, May 27th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 26, 14:49 CDT
Completed - The scheduled maintenance has been completed.
May 27, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 01:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, May 26th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 26, 14:48 CDT
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.