Update - Google is continuing their efforts to resolve technical issues causing ad buys to be declined. For customers still having problems buying ads, we are collecting CID, name, and phone number to provide to Google so they can reach out directly.
Oct 18, 08:52 CDT
Update - Update for customers using Google Ads: Volusion has been working closely with the Google Ads team as soon as we received inquiries from customers. Google Ads has confirmed that the malware has been cleaned. However, Google Ads has an automated process that typically takes up to 72 hours from when the malware was cleaned. As we fixed the issue on October 8th, we expect most of the ads to be approved throughout the day today if not already approved.
Oct 11, 10:58 CDT
Update - Additional information has been sent to our merchants via email and in their admin. If you did not receive the update please contact us at security@volusion.com
Oct 9, 17:06 CDT
Update - For customers experiencing declined Adwords buys due to the existence of malicious content, we have escalated this issue to our Google support team. We believe their incident response plan includes shutting down ads to your site until the malware is not detected any longer. We agree with Google’s approach here in that it helps combat malicious theft of data. Although the issues was resolved earlier today, it may take time for Google to catch up.
Oct 8, 22:05 CDT
Monitoring - We are writing to update you about a data security issue of which we were alerted on October 8, 2019, affecting merchants on our V1 platform. V2 stores are not impacted.
Volusion has taken certain actions in order to help secure your account in relation with this issue and can report that any issue has been resolved. If you continue to see a malware notification in your browser, please clear your browser cache to ensure you are loading the current version of the site. We are continuing to monitor this matter in order to assure your security.
We are coordinating with the appropriate authorities on this matter, and continue to enhance our systems that detect and prevent unauthorized access to user accounts.
We will provide further detail within 24 hours. Rest assured that your security is our number one concern.
Oct 8, 18:19 CDT
Investigating - Volusion sends important information to our customers through in-app messaging and email. Some customers have reported finding email from Volusion in their spam folders. We are working with our email providers to resolve this issue. In the meantime, if you feel you’re not receiving email from us, please check your spam folder.
Oct 17, 15:25 CDT
V1 Operational
V1 - Merchant Storefront Operational
V1 - Payment Gateway Services Operational
V1 - E-mail Services Operational
V1 - Third-Party Services Operational
V1 - Support Operational
V1 - Dashboard Services Operational
V2 Operational
90 days ago
99.97 % uptime
Today
V2 - Merchant Storefront ? Operational
90 days ago
99.93 % uptime
Today
V2 - Admin ? Operational
90 days ago
99.99 % uptime
Today
V2 - Payment Gateway Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance Oct 23, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, October 22nd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 16, 15:41 CDT
Scheduled Maintenance Oct 23, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, October 23rd from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 16, 15:46 CDT
Scheduled Maintenance Oct 25, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, October 24th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 16, 15:45 CDT
Scheduled Maintenance Oct 25, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, October 25th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 16, 15:47 CDT
Scheduled Maintenance Oct 30, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, October 29th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 18, 11:41 CDT
Scheduled Maintenance Oct 30, 20:00 - Oct 31, 00:00 CDT
Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, October 30th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 18, 11:42 CDT
Scheduled Maintenance Nov 1, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, October 31st from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 18, 11:42 CDT
Scheduled Maintenance Nov 1, 20:00 - Nov 2, 00:00 CDT
Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Friday, November 1st from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Oct 18, 11:43 CDT
Past Incidents
Oct 21, 2019

No incidents reported today.

Oct 20, 2019

No incidents reported.

Oct 19, 2019

No incidents reported.

Oct 16, 2019
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 CDT
Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, October 15th from 10:00 PM until 03:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Oct 11, 15:56 CDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 8, 2019
Completed - This is to inform you that the planned emergency maintenance for Tuesday, Oct 8th from 11:00 PM until 3:00 AM PDT tonight has been cancelled.
Oct 8, 21:26 CDT
Scheduled - Tuesday, Oct 8th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting emergency maintenance. You may experience less than five minutes of down time to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Oct 8, 19:37 CDT
Oct 7, 2019

No incidents reported.