All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Sep 26, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, September 25th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 23, 17:23 CDT
Scheduled Maintenance Sep 26, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, September 26th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 23, 17:37 CDT
Scheduled Maintenance Sep 28, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, September 27th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 23, 18:05 CDT
Scheduled Maintenance Sep 28, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, September 28th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 23, 18:13 CDT
Scheduled Maintenance Oct 3, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, October 2nd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 24, 11:58 CDT
Scheduled Maintenance Oct 3, 20:00 - Oct 4, 00:00 CDT
Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Wednesday, October 3rd from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 24, 12:29 CDT
Scheduled Maintenance Oct 5, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, October 4th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 25, 21:24 CDT
Scheduled Maintenance Oct 5, 20:00 - Oct 6, 00:00 CDT
Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Friday, October 5th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Sep 24, 18:02 CDT
Past Incidents
Sep 25, 2018

No incidents reported today.

Sep 24, 2018
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 01:00 CDT
Scheduled - Volusion will be conducting proactive maintenance on Sunday, September 23rd from 11:00 PM until 1:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Sep 21, 21:53 CDT
Sep 23, 2018

No incidents reported.

Sep 22, 2018

No incidents reported.

Sep 21, 2018

No incidents reported.

Sep 20, 2018
SSL Seal Broken
Resolved - After monitoring through the night we will now be closing this case.
Sep 20, 11:27 CDT
Monitoring - We have identified and resolved the issue causing a 500 error when validating a Volusion SSL seal. We will continue monitoring the issue to insure no further errors.
Sep 19, 12:27 CDT
Investigating - We are investigating an issue with the Volusion SSL seal returning a 500 Error. This only affects the ability for the SSL certificate to be verified, and does not affect functionality of a merchants storefront. This issue affects all customers attempting to verify SSL through the Volusion SSL seal.
Sep 19, 11:16 CDT
Sep 18, 2018

No incidents reported.

Sep 17, 2018
Log In Issues
Resolved - This incident has been resolved.
Sep 17, 13:30 CDT
Investigating - We are aware of an issue preventing users from logging in to stores. We're investigating the situation and will provide an update as soon as possible.
Sep 17, 13:01 CDT
Sep 16, 2018

No incidents reported.

Sep 15, 2018
Amazon Orders Not Populating Correctly in Volusion Admin Area
Resolved - We have confirmed that orders are flowing through the entire pipeline to the merchant Admin area for several hours now. The issue causing orders placed on Amazon to not populate correctly in the Volusion Admin area is considered resolved.
Sep 15, 13:54 CDT
Monitoring - We have identified an issue with a service tied to pulling orders from Amazon and have implemented a fix. Amazon orders have started processing and will take some time to complete. We will continue to monitor.
Sep 14, 14:18 CDT
Investigating - We are currently investigating an issue that is causing orders placed on Amazon to not populate correctly in the Volusion Admin area. While we are confident that missed orders will display upon a fix for this issue, it may take up to several hours for previously unpopulated orders to correctly display for order processing in Volusion.
Sep 13, 13:02 CDT
Scheduled Maintenance
Completed - Scheduled maintenance has been completed successfully.
Sep 15, 01:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 01:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Friday, September 14th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Sep 14, 19:19 CDT
Sep 14, 2018
Company-wide Meeting
Resolved - This incident has been resolved.
Sep 14, 10:46 CDT
Update - We are continuing to investigate this issue.
Sep 14, 10:46 CDT
Investigating - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Sep 14, 08:14 CDT
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

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