Volusion Status

Company-wide Meeting

Identified - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Dec 14, 08:58 CST

Merchant Storefront Operational

Payment Gateway Services Operational

E-mail Services Operational

Third-Party Services Operational

Support Operational

Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2018

No incidents reported.

Dec 12, 2018

No incidents reported.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

No incidents reported.

Dec 9, 2018

Company Holiday Party - Early Phone Support Closing Time

Resolved - The Holiday party is over and phone support will commence with the normal scheduled times.
Dec 9, 00:50 CST

Investigating - In celebration of the upcoming Holidays Volusion will be hosting our Annual Holiday Party. Phone Support will be closing early at 5:00pm but our Live Chat Service will remain operational to provide Support as normal. Thank you for your time and understanding.
Dec 8, 14:01 CST

Dec 8, 2018

Backend Connectivity Down

Resolved - We have monitored and no further incidents related to the NAT Gateway have occurred in the last couple of hours. This issue is resolved.
Dec 8, 16:56 CST

Monitoring - Service was restored at 11:12 AM CST. A Nat Gateway failed, and traffic failed to shift over to the back up Nat Gateway. We are investigating the root cause of the initial failure, and have opened a ticket with Google to determine why redundancy failed. We will continue to monitor and close this incident in two hours of no further incidents.
Dec 8, 11:39 CST

Investigating - We are investigating an issue with connecting to the back end of merchant storefronts. This may also be affecting customers ability to checkout. An update will be provided when more information becomes available. Merchant front end store fronts are still accessible.
Dec 8, 10:42 CST

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 8, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 20:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Friday, December 7th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. issues arise we are prepared to respond quickly.
Dec 3, 14:25 CST

Dec 7, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 7, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 7, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, December 6th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 3, 14:56 CST

Dec 6, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 6, 00:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some EMEA (Europe, the Middle East and Africa) servers Wednesday, December 5th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. issues arise we are prepared to respond quickly.
Dec 2, 21:14 CST

Dec 5, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Dec 5, 05:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, December 4th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Dec 2, 18:54 CST

Dec 4, 2018

No incidents reported.

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 15:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 11:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, November 30th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 17:07 CST

Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Nov 30, 05:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 01:00 CST

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, November 29th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 20, 17:01 CST

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