Volusion Status

All Systems Operational

V1 Operational

V1 - Merchant Storefront Operational

V1 - Payment Gateway Services Operational

V1 - E-mail Services Operational

V1 - Third-Party Services Operational

V1 - Support Operational

V1 - Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

AMER - Maintenance Notification Nov 4, 01:00-05:00 CDT

Tuesday, Nov 3rd from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Posted on Oct 27, 11:04 CDT

APAC Maintenance Notification Nov 4, 11:00-15:00 CDT

Wednesday, Nov 4th from 9:00 AM until 1:00 PM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Posted on Oct 27, 16:08 CDT

AMER - Maintenance Notification Nov 6, 01:00-05:00 CDT

Thursday, Nov 5th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Posted on Oct 27, 16:52 CDT

System Metrics Month Week Day

Volusion Platform Uptime

Fetching

Volusion Payments Uptime

Fetching

Past Incidents

Oct 28, 2020

No incidents reported today.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

Sell on Amazon Issue, Orders not coming over.

Resolved - This issue has been resolved, and all Amazon orders should be coming in properly at this time.
Oct 26, 08:22 CDT

Identified - We are continuing to investigate Amazon Orders not coming over
Oct 25, 13:10 CDT

Monitoring - A fix has been implemented and we are monitoring the issue. New Sell on Amazon listings can be created at this time. Unfortunately, Amazon orders can still take multiple hours to appear in the store.
Oct 23, 15:57 CDT

Update - The Sell on Amazon service is still not live at this time, and we are continuing to work on the issue.
Oct 23, 08:05 CDT

Identified - Our team has identified an issue with our Amazon service and we are working to get the service up and operational.
Oct 22, 16:09 CDT

Oct 25, 2020

Oct 24, 2020

Rackspace Email Hosting System Maintenance

Completed - The scheduled maintenance has been completed.
Oct 24, 22:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 22:00 CDT

Scheduled - On Saturday, October 24th, 2020 Rackspace will be executing a planned maintenance window to apply updates to the email hosting system. As a result, the following systems will be offline from 10:00PM - 10:30PM CDT:

Control Panel/O365 Control Panel

Control Panel REST API

Control Panel SOAP API

Webmail public SOAP API

Webmail logins that use a webmail login token retrieved from the REST API

The company directory in Webmail will be unavailable

Signups

Phone and chat support will not be available during the maintenance window

During this time any actions that use the above systems will return a 503 error with a maintenance notification message displaying to users.
Oct 16, 07:50 CDT

Oct 23, 2020

Oct 22, 2020

Oct 21, 2020

Payment Processing Environment Maintenance

Completed - The scheduled maintenance has been completed.
Oct 21, 05:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:00 CDT

Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, October 20th from 10:00 PM until 03:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Oct 19, 17:13 CDT

Oct 20, 2020

Unscheduled maintenance

Completed - The scheduled maintenance has been completed.
Oct 20, 12:47 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 12:40 CDT

Scheduled - We will be performing an emergency maintenance on the SSL verification service, during this maintenance the Verify SSL seal button may be unavailable. This will not impact your sites SSL or the ability to load the page securely, only the verify SSL page linked from the verify SSL seal that may or may not be present on your home page.
Oct 20, 12:36 CDT

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.