Volusion Status

Phishing Email Attempts

Monitoring - Volusion has identified a phishing attack (sent via WhatsApp text messaging) aimed at merchants attempting to steal login credentials (username / password) used to manage Volusion stores. The messages claim to be from an agent working with Volusion to boost visibility and viewing rates for merchants, and include a link that leads to a fake Volusion login page. If you have received a message of this type and have logged into the fake login page, your credentials have been compromised. We recommend resetting your password through your MyVolusion account.
Sep 16, 09:23 CDT

eWAY order processing

Investigating - We have received reports that our customers using the payment gateway eWAY are experiencing issues processing orders. We are continuing to investigate, and will provide further updates as more information becomes available
Jun 25, 11:32 CDT

V1 Operational

V1 - Merchant Storefront Operational

V1 - Payment Gateway Services Operational

V1 - E-mail Services Operational

V1 - Third-Party Services Operational

V1 - Support Operational

V1 - Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Volusion Platform Uptime

Fetching

Volusion Payments Uptime

Fetching

Past Incidents

Sep 23, 2021

No incidents reported today.

Sep 22, 2021

Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 16:00 CDT

Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, September 21st from 2:00 PM until 3:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Sep 20, 10:49 CDT

Sep 21, 2021

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

Phishing Email Attempts

Resolved - This incident has been resolved.
Sep 16, 08:20 CDT

Sep 15, 2021

Sep 14, 2021

No incidents reported.

Sep 13, 2021

502 Bad Gateway Errors on Storefronts

Resolved - This incident has been resolved.
Sep 13, 08:14 CDT

Monitoring - We are continuing to investigate and monitor reports of connectivity issues. We will provide additional updates when we determine the problems have been fully resolved.
Sep 10, 09:51 CDT

Investigating - We are continuing to receive reports of issues processing orders as well as intermittent connectivity problems. We are continuing to investigate these issues and will provide further updates as soon as possible.
Sep 10, 08:50 CDT

Monitoring - A fix has been implemented, and we are monitoring the results while testing for other possible causes.
Sep 10, 06:45 CDT

Identified - We are currently working on a reoccurring issue that has caused stores to load 502 bad gateway errors. The cause of this issue has been identified and we are currently implementing a solution.
Sep 10, 06:27 CDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
Sep 10, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 01:00 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, September 9th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Sep 3, 16:15 CDT

502 Bad Gateway Errors on Storefronts

Resolved - This incident has been resolved.
Sep 10, 01:45 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 23:25 CDT

Identified - A potential cause of this issue has been identified and we are working on a solution.
Sep 9, 23:12 CDT

Investigating - We are currently investigating an issue that has caused stores to load 502 bad gateway errors.
Sep 9, 22:38 CDT

Sep 9, 2021

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