Volusion Status

All Systems Operational

V1 Operational

V1 - Merchant Storefront Operational

V1 - Payment Gateway Services Operational

V1 - E-mail Services Operational

V1 - Third-Party Services Operational

V1 - Support Operational

V1 - Dashboard Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Notification May 18, 00:00-04:00 CDT

Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, May 17th from 10:00 PM until 3:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on May 13, 12:29 CDT

System Metrics Month Week Day

Volusion Platform Uptime

Fetching

Volusion Payments Uptime

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Past Incidents

May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

Stores are Down

Resolved - This incident has been resolved.
May 11, 17:10 CDT

Update - We are continuing to monitor for any further issues.
May 11, 16:18 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 16:17 CDT

Investigating - We have receieved reports of store functions are down. We are currently investigating the issue.
May 11, 16:03 CDT

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

Site connectivity problems.

Resolved - This incident has been resolved.
May 6, 11:28 CDT

Monitoring - We are starting to see some stabilization and sites are now coming back on line. We are continuing to monitor the situation and ensure sites remain operational, and will provide further updates.
May 6, 08:35 CDT

Update - Google is still reporting multiple outages with their services, and these are continuing to impact sites on our platform. We will provide an ETA for a resolution as soon as we have additional information.

https://status.cloud.google.com/regional/americas
May 6, 08:07 CDT

Update - Google's outage is continuing to impact sites on our platform. We are continuing to work with them on a resolution and will provide updates as we have them.
May 6, 07:20 CDT

Update - We have been in contact with Google and they are working on a resolution. We will continue to provide updates as we have them.

https://status.cloud.google.com/
May 6, 06:41 CDT

Investigating - Our third party hosting provider Google is reporting issues , and this is creating issues downstream with sites on our platform. We are investigating and will provide further updates as we have more information.

https://status.cloud.google.com/
May 6, 05:52 CDT

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 6, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:01 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, May 5th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly
May 5, 12:24 CDT

AMER - Maintenance Notifiation

Completed - The scheduled maintenance has been completed.
May 6, 02:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 01:00 CDT

Scheduled - Thursday, May 5th from 11:00PM until 12:00AM Pacific Time, Volusion will be conducting proactive maintenance on some American (AMER) servers. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Thank you for your patience.
May 5, 10:55 CDT

May 5, 2022

EMEA - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 5, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 18:01 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some European (EMEA) servers Thursday, May 5th from 6:00PM until 10:00PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 5, 12:23 CDT

May 4, 2022

EMEA - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 4, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 18:00 CDT

Scheduled - Volusion will be conducting proactive maintenance on some of our EMEA (Europe, the Middle East, and Africa) servers on Wednesday, May 4th from 6:00 PM until 10:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 4, 20:00 CDT

AMER - Maintenance Notification

Completed - The scheduled maintenance has been completed.
May 4, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 01:00 CDT

Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Tuesday, May 3rd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Apr 28, 16:23 CDT

May 3, 2022

Payment Processing Errors With PayFlow Pro

Resolved - This incident has been resolved.
May 3, 06:03 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 2, 21:07 CDT

Identified - The issue has been identified and a fix is being implemented.
May 2, 21:06 CDT

Investigating - We are receiving reports of increased failures on orders processed with the PayPal PayFlow Pro (Verisign) gateway. We are investigating and will post here with updates as they become available.
May 2, 20:40 CDT

May 2, 2022