Update - Google is continuing their efforts to resolve technical issues causing ad buys to be declined. For customers still having problems buying ads, we are collecting CID, name, and phone number to provide to Google so they can reach out directly.
Oct 18, 08:52 CDT
Update - Update for customers using Google Ads: Volusion has been working closely with the Google Ads team as soon as we received inquiries from customers. Google Ads has confirmed that the malware has been cleaned. However, Google Ads has an automated process that typically takes up to 72 hours from when the malware was cleaned. As we fixed the issue on October 8th, we expect most of the ads to be approved throughout the day today if not already approved.
Oct 11, 10:58 CDT
Update - Additional information has been sent to our merchants via email and in their admin. If you did not receive the update please contact us at security@volusion.com
Oct 9, 17:06 CDT
Update - For customers experiencing declined Adwords buys due to the existence of malicious content, we have escalated this issue to our Google support team. We believe their incident response plan includes shutting down ads to your site until the malware is not detected any longer. We agree with Google’s approach here in that it helps combat malicious theft of data. Although the issues was resolved earlier today, it may take time for Google to catch up.
Oct 8, 22:05 CDT
Monitoring - We are writing to update you about a data security issue of which we were alerted on October 8, 2019, affecting merchants on our V1 platform. V2 stores are not impacted.
Volusion has taken certain actions in order to help secure your account in relation with this issue and can report that any issue has been resolved. If you continue to see a malware notification in your browser, please clear your browser cache to ensure you are loading the current version of the site. We are continuing to monitor this matter in order to assure your security.
We are coordinating with the appropriate authorities on this matter, and continue to enhance our systems that detect and prevent unauthorized access to user accounts.
We will provide further detail within 24 hours. Rest assured that your security is our number one concern.
Oct 8, 18:19 CDT
V1 Operational
V1 - Merchant Storefront Operational
V1 - Payment Gateway Services Operational
V1 - E-mail Services Operational
V1 - Third-Party Services Operational
V1 - Support Operational
V1 - Dashboard Services Operational
V2 Operational
90 days ago
100.0 % uptime
Today
V2 - Merchant Storefront ? Operational
90 days ago
100.0 % uptime
Today
V2 - Admin ? Operational
90 days ago
100.0 % uptime
Today
V2 - Payment Gateway Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Scheduled Maintenance Jan 31, 01:00-05:00 CST
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, January 30th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Jan 28, 14:39 CST
Scheduled Maintenance Jan 31, 11:00-15:00 CST
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, January 31st from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Jan 28, 14:55 CST
Past Incidents
Jan 29, 2020
Completed - The scheduled maintenance has been completed.
Jan 29, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 00:01 CST
Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, January 28th from 10:00 PM until 03:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 28, 12:22 CST
Jan 28, 2020

No incidents reported.

Jan 27, 2020
Completed - We have completed the maintenance.
Jan 27, 23:23 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 22:00 CST
Scheduled - Monday, Jan 23rd from 8:00 PM until 11:00 PM PST, Volusion will be conducting proactive maintenance on mail servers. We do not expect any interuptions to mail service during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Jan 27, 15:57 CST
Resolved - There have been no further reports of login issues to my.volusion.com from https://www.volusion.com/login. We consider this issue resolved.
Jan 27, 15:54 CST
Monitoring - We have identified a configuration issue that caused the error. A fix was implemented to correct the problem. We will continue to monitor for a few hours and set the issue to resolved if there are no further reports.
Jan 27, 13:37 CST
Investigating - We are currently investigating reports of V1 merchants not being able to log in to their My Volusion accounts at https://www.volusion.com/login. We have found that this affects affects all V1 Platform Merchants. To work around this issue please use https://my.volusion.com to log in without issue while we work on resolving the issue.
Jan 27, 10:43 CST
Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020
Completed - The scheduled maintenance has been completed.
Jan 24, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 22:01 CST
Scheduled - Thursday, Jan 23rd from 8:00 PM until 11:00 PM PST, Volusion will be conducting proactive maintenance on mail servers. You may experience a delay in mail sent from your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Jan 23, 07:33 CST
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 22:00 CST
Scheduled - Friday, Jan 22nd from 8:00 PM until 9:00 PM PST, Volusion will be conducting proactive maintenance on mail servers. You may experience a delay in mail sent from your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Jan 21, 15:30 CST
Completed - The scheduled maintenance has been completed.
Jan 22, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:01 CST
Scheduled - Volusion will be conducting proactive maintenance to our Payment Processing Environment on Tuesday, January 21st from 10:00 PM until 03:00 AM Pacific Time. You may experience intermittent issues in processing credit card payments. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 16, 15:47 CST
Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020
Resolved - Our Support team is finished with their meeting and are back and ready to assist.
Jan 17, 11:56 CST
Identified - We are hosting a company-wide meeting between 9:15am CST to 11:45am CST. During this time our phone and in-app messenger services will be unavailable. We appreciate your patience along with providing us the ability to meet as a team.
Jan 17, 09:04 CST
Jan 16, 2020
Completed - We have completed the maintenance and mail service has been returned to normal operations.
Jan 16, 22:49 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:01 CST
Scheduled - Friday, Jan 16th from 8:00 PM until 9:00 PM PST, Volusion will be conducting proactive maintenance on mail servers. You may experience a delay in mail sent from your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Jan 15, 15:09 CST
Jan 15, 2020

No incidents reported.