Investigating Checkout Issues

Incident Report for Volusion

Resolved

This incident has been resolved, but affected users may have to clear the affected browser's cache for the site to be fully operational. Browser caches should be clearing themselves over time.

Posted Jun 08, 2021 - 11:19 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 08, 2021 - 10:03 CDT

Investigating

We are currently investigating an issue where some customers may not be able to place orders on Volusion stores. We have been alerted to this issue on many storefronts, although stores using Premium Checkout should not be affected.

Posted Jun 08, 2021 - 09:30 CDT

This incident affected: Volusion Platform (Merchant Storefronts, Payment Gateway Services).