UPS Live Rates in Degraded State

Incident Report for Volusion

Resolved

At this time the UPS live rates issue should be resolved and live rates have been tracked as working on multiple stores. If your UPS live rates continue to experience this issue, please notify our support team so we can further assist.

Posted Jan 22, 2018 - 13:19 CST

Update

We are aware of an issue with UPS Live Rates and expect a fix within the next 48 - 72 hours.

Posted Jan 16, 2018 - 16:18 CST

Monitoring

We are aware that some customers are having issues with UPS Live Rates. UPS is reporting an issue with delivering Live Rates on their end. As a temporary fix, please update your Backup Rates to ensure you are charging customers the appropriate amount. For more information over setting up these Backup Rates, please feel free to browse our support documentation: http://helpcenter.volusion.com/get-started/getting-fancy/shipping

Posted Nov 22, 2017 - 14:48 CST