Update - We are aware of an issue with UPS Live Rates and expect a fix within the next 48 - 72 hours.
Jan 16, 16:18 CST
Monitoring - We are aware that some customers are having issues with UPS Live Rates. UPS is reporting an issue with delivering Live Rates on their end. As a temporary fix, please update your Backup Rates to ensure you are charging customers the appropriate amount. For more information over setting up these Backup Rates, please feel free to browse our support documentation: http://helpcenter.volusion.com/get-started/getting-fancy/shipping
Nov 22, 14:48 CST
Merchant Storefront   Partial Outage
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Resolved - We have monitored the site connectivity issue for 3 hours without any further issues. We are now marking the case resolved.
Jan 18, 16:04 CST
Monitoring - We have implemented a fix to restore connection to the impacted websites. We will continue monitoring to ensure stability.
Jan 18, 13:58 CST
Investigating - We're aware of an issue causing asp 500 errors upon loading some Volusion websites. We have identified the issue and working on a resolution. Once more information is available it will be provided.
Jan 18, 12:25 CST
Completed - Scheduled maintenance has been completed.
Jan 18, 05:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 01:00 CST
Scheduled - Wednesday, Jan 17th from 11:00 PM until 3:00 AM Pacific Time Volusion will be conducting a proactive maintenance to some of our servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 17, 23:30 CST
Jan 17, 2018
Resolved - This incident has been resolved.
Jan 17, 08:13 CST
Identified - Due to weather conditions in Austin, Texas, and for the safety of our employees, our Support Team will be unavailable by phone Tuesday January 16th. If you need immediate assistance, we will have limited help available through our in-app messaging. We appreciate your understanding.
Jan 15, 18:47 CST
Jan 15, 2018
Resolved - Amazon maintenance has been completed. If you have any other questions, please reach out to our support department.
Jan 15, 18:51 CST
Identified - Amazon Services are undergoing maintenance at this time. We are investigating possible connection issues and will update further once services are fully restored.
Jan 15, 16:16 CST
Jan 14, 2018

No incidents reported.

Jan 13, 2018
Completed - The scheduled maintenance has been completed.
Jan 13, 05:02 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 01:00 CST
Scheduled - Friday, January 12th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we will do everything we can to keep interruptions to an absolute minimum.
Jan 12, 18:02 CST
Jan 12, 2018
Resolved - Thank you. Our team is back and ready to assist.
Jan 12, 10:46 CST
Identified - We are hosting a company-wide meeting between 9:15am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Jan 12, 08:28 CST
Completed - The scheduled maintenance has been completed.
Jan 12, 07:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:01 CST
Scheduled - Thursday, Jan 11th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we will do everything we can to keep interruptions to an absolute minimum.
Jan 11, 18:04 CST
Jan 11, 2018
Completed - Scheduled maintenance has been completed.
Jan 11, 05:04 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 01:00 CST
Scheduled - Wednesday, Jan 10th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we will do everything we can to keep interruptions to an absolute minimum.
Jan 10, 18:45 CST
Jan 10, 2018
Completed - Scheduled maintenance has been completed.
Jan 10, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 CST
Scheduled - Tuesday, Jan 9th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we will do everything we can to keep interruptions to an absolute minimum.
Jan 9, 18:05 CST
Jan 9, 2018
Resolved - We have monitored the Manage FTP issue for 4 hours without any further issues. We are now marking the case resolved.
Jan 9, 15:42 CST
Monitoring - We have identified and resolved the intermittent Manage FTP issue. We will continue to monitor the issue to ensure stability.
Jan 9, 12:03 CST
Investigating - We are investigating an issue that’s causing an intermittent error when selecting Manage FTP from the MyVolusion account. We will continue to provide updates when available.
Jan 9, 10:18 CST
Resolved - Scheduled maintenance has been completed.
Jan 9, 07:18 CST
Identified - Monday, Jan 8th from 11:00 PM until Tuesday, Jan 9th 3:00 AM Pacific Time; Volusion will be conducting a proactive maintenance to some of our APAC/EMEA/US servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jan 9, 01:22 CST
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.