Monitoring - We are aware that some customers are having issues with UPS Live Rates. UPS is reporting an issue with delivering Live Rates on their end. As a temporary fix, please update your Backup Rates to ensure you are charging customers the appropriate amount. For more information over setting up these Backup Rates, please feel free to browse our support documentation: http://helpcenter.volusion.com/get-started/getting-fancy/shipping
Nov 22, 14:48 CST
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 18, 2017

No incidents reported today.

Dec 17, 2017

No incidents reported.

Dec 16, 2017

No incidents reported.

Dec 15, 2017
Resolved - This incident has been resolved.
Dec 15, 10:47 CST
Identified - We are hosting a company-wide meeting between 9:15am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Dec 15, 08:48 CST
Dec 14, 2017

No incidents reported.

Dec 13, 2017
Resolved - We have been closely monitoring traffic and have not received any more reports of intermittent connectivity. This issue is now resolved. If you have any further questions, please contact our support team.
Dec 13, 19:28 CST
Monitoring - We have mitigated a DDOS attack impacting Volusion sites and systems are now stable. We will continue monitoring to ensure no further interruptions occur.
Dec 13, 15:34 CST
Investigating - We have received reports and are investigating an issue causing intermittent connectivity issues with Volusion sites. We will provide an update as soon as more information is available.
Dec 13, 14:30 CST
Dec 12, 2017

No incidents reported.

Dec 11, 2017

No incidents reported.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017
Resolved - Thank you for your patience, our Support Team is now available through all queues.
Dec 8, 11:01 CST
Monitoring - Due to weather conditions in Austin, Texas, and for the safety of our employees, our Support Team will be unavailable until 10:15 am CDT. If you need immediate assistance, we will have limited help available through our in-app messaging. We appreciate your understanding.
Dec 7, 23:28 CST
Dec 6, 2017

No incidents reported.

Dec 5, 2017
Resolved - No new issues in regards to the intermittent site connectivity case we were seeing this morning. We are now marking this case resolved.
Dec 5, 15:42 CST
Monitoring - The issue causing intermittent connectivity was resolved by adding additional resources to a layer of our environment. We will continue monitoring to ensure stability.
Dec 5, 13:06 CST
Identified - We are currently aware of some intermittent connectivity to Volusion stores. We have identified the cause and working towards a resolution. We will provide more updates as they become available.
Dec 5, 11:58 CST
Dec 4, 2017

No incidents reported.