The identified failed systems have been at 100% availability for over 10 hours. This issue is now resolved. For any further questions please, contact our support department.
Mar 25, 02:44 CDT
We observed that some customers experienced a momentary service interruption. We have identified that the interruption was caused by a Database hardware issue. The brief interruption was observed during the database fail over to redundant hardware. There is no ongoing impact. However we are continuing to monitor until failed systems have returned to 100% availability.
Mar 24, 10:55 CDT
This incident has been resolved.
Mar 22, 16:13 CDT
We are having a meeting for our Customer Experience team between 2:00pm CST to 4:00pm CST. During this time our phone and chat services will be unavailable. We appreciate your patience and providing us the ability to meet as a team.
Mar 22, 14:11 CDT
No further stability issues have been reported from our third party provider. Support.volusion.com is available and fully operational at this time.
Mar 16, 01:53 CDT
Our third party hosting partner has reported system stability and support.volusion.com is available now. We will continue to monitor service stability to minimize further interruptions.
Mar 15, 18:33 CDT
Support.Volusion.com is Intermittently Unavailable. Our third party hosting partner has reported outages in their system. We are working with them to bring service back to support.volusion.com and will continue to provide updates as we have more information.
Mar 15, 14:36 CDT
Support.Volusion.com is Intermittently Unavailable. We are investigating the issue and we will provide updates as more information is made available.
Mar 15, 13:41 CDT