All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 17, 2017
Resolved - Spinning animation in the Fraud Score area has been closed.
Nov 17, 11:33 CST
Monitoring - The hotfix was deployed to resolve the infinitely spinning animation in the Fraud Score area. We will now be closing this case.
Nov 17, 08:34 CST
Identified - We are aware of an issue with Fraud Score intermittently causing an infinitely spinning animation in the Fraud Score area. Our team has identified the issue and they are working on a hotfix. More information will be provided once available.
Nov 16, 14:25 CST
Nov 16, 2017
Completed - Scheduled maintenance has been completed.
Nov 16, 05:12 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 01:00 CST
Scheduled - Volusion will be conducting a proactive maintenance on some servers Wednesday, November 15th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 15, 16:11 CST
Nov 15, 2017
Resolved - The issue causing slowness was identified and resolved by increasing resources to our central region. We have not received any new reports of slowness and all sites are stable. If you have any other questions please contact support.
Nov 15, 19:56 CST
Monitoring - The issue causing slowness was identified and resolved by increasing resources to our central region. At this time we will continue to monitor the case to insure stability.
Nov 15, 16:21 CST
Investigating - We are getting reports of slowness affecting many of our stores, and are also currently experiencing a higher then normal call volume. We are currently investigating this and will update this page as new information is available.
Nov 15, 10:30 CST
Nov 14, 2017

No incidents reported.

Nov 13, 2017

No incidents reported.

Nov 12, 2017
Resolved - We have been closely monitoring traffic and have not received any more reports of sites being down. This issue is now resolved. If you have any further questions, please contact our support team.
Nov 12, 22:31 CST
Monitoring - All sites are back up and running as we have successfully mitigated the DDOS attack. We will continue to monitor and provide additional updates.
Nov 12, 21:13 CST
Identified - We have identified a DDOS attack as the root cause and are actively working to mitigate this.
Nov 12, 20:26 CST
Investigating - We are currently experiencing issues with our hosted sites being down. We are actively working on resolving this issue. More updates will be provided as investigation progresses.
Nov 12, 18:57 CST
Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - There have been no more reports of Phone Orders being prevented after the hotfix was deployed. This issue is now considered resolved.
Nov 10, 20:26 CST
Monitoring - The hotfix has been deployed and validated to resolve an issue preventing Phone Orders. We will monitor new reports to insure stability.
Nov 10, 15:33 CST
Identified - We are working on a resolution to an issue preventing Phone Orders. We will provide and update when more information is made available.
Nov 10, 14:25 CST
Resolved - Our company wide meeting has ended and our operations have resumed as normal. We thank you for your patience!
Nov 10, 10:48 CST
Investigating - We are hosting a company-wide meeting between 9:15am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Nov 10, 09:07 CST
Nov 9, 2017
Resolved - We have had no further reports of slowness. This issue is considered resolved.
Nov 9, 21:11 CST
Monitoring - The issue was identified and resolved. We will continue to monitor.
Nov 9, 19:21 CST
Investigating - We are investigating intermittent slowness reported on some Volusion sites. We will provide more information as it becomes available.
Nov 9, 18:00 CST
Resolved - The issue that was causing slowness has been resolved.
Nov 9, 15:46 CST
Identified - We have identified the issue causing slowness on some Volusion sites and are working on a fix.
Nov 9, 11:52 CST
Investigating - We are investigating intermittent slowness reported on some Volusion sites. We will provide more information as it becomes available.
Nov 9, 09:16 CST
Nov 8, 2017
Resolved - Customers are able to access their mail by visiting mail.volusion.com or mail.yourdomainname.com. If you have any further questions, please contact our support department.
Nov 8, 18:34 CST
Identified - We have identified the issue regarding an insecure message when using webmail.volusion.com. Please continue to use mail.volusion.com and once this is resolved, we will update this status page.
Nov 6, 19:12 CST
Investigating - We are currently investigating an issue where webmail.volusion.com shows that the page is insecure. Please use mail.volusion.com in the meantime. We will provide an update when one is available.
Nov 6, 13:59 CST
Nov 7, 2017
Resolved - Affected stores have remained up, so we are marking this as resolved. Please report any further issues to Support.
Nov 7, 13:39 CST
Monitoring - All affected sites are now back up. We will be monitoring the situation closely, so please report any issues to Support.
Nov 7, 11:42 CST
Investigating - Many sites are being reported as down, returning a server error. We are working on a resolution now and will provide an update as soon as possible.
Nov 7, 11:33 CST
Nov 5, 2017

No incidents reported.

Nov 4, 2017
Completed - The scheduled maintenance has been completed.
Nov 4, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 01:00 CDT
Scheduled - Volusion will be conducting proactive maintenance on Friday, November 3rd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 3, 07:23 CDT
Nov 3, 2017
Resolved - No further issues have been reported after the ISP maintenance.
Nov 3, 06:15 CDT
Monitoring - Our ISP Backbone maintenance has completed and we are currently monitoring for any lingering issues.
Nov 3, 04:07 CDT
Identified - Our backbone ISP is performing maintenance which may cause intermittent connectivity to your sites. We are aware of the situation and will provide updates as necessary.
Nov 3, 02:51 CDT
Completed - Scheduled maintenance has been completed.
Nov 3, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 01:00 CDT
Scheduled - Volusion will be conducting proactive maintenance on Thursday, November 2nd from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Nov 2, 23:50 CDT