All Systems Operational
Merchant Storefront Operational
Payment Gateway Services Operational
E-mail Services Operational
Third-Party Services Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 27, 2017

No incidents reported today.

Mar 26, 2017

No incidents reported.

Mar 25, 2017
Resolved - The identified failed systems have been at 100% availability for over 10 hours. This issue is now resolved. For any further questions please, contact our support department.
Mar 25, 02:44 CDT
Identified - We observed that some customers experienced a momentary service interruption. We have identified that the interruption was caused by a Database hardware issue. The brief interruption was observed during the database fail over to redundant hardware. There is no ongoing impact. However we are continuing to monitor until failed systems have returned to 100% availability.
Mar 24, 10:55 CDT
Mar 23, 2017
Resolved - We have not witnessed any further reports of 404 errors. As always, we will continue to monitor to ensure service stability.
Mar 23, 16:00 CDT
Monitoring - Sites are no longer returning 404s. We will continue to monitor service stability to minimize further interruptions.
Mar 23, 14:53 CDT
Investigating - We're currently investigating an issue causing sites to return a 404 error. We will provide an update when available.
Mar 23, 14:29 CDT
Mar 22, 2017
Resolved - This incident has been resolved.
Mar 22, 16:13 CDT
Identified - We are having a meeting for our Customer Experience team between 2:00pm CST to 4:00pm CST. During this time our phone and chat services will be unavailable. We appreciate your patience and providing us the ability to meet as a team.
Mar 22, 14:11 CDT
Mar 21, 2017
Resolved - No further service issues have been reported with support.volusion.com.
Mar 21, 05:25 CDT
Monitoring - We have witnessed continued availability of support.volusion.com. We will continue to monitor service stability to minimize further interruptions.
Mar 20, 20:52 CDT
Investigating - Support.Volusion.com is Intermittently Unavailable. We are investigating the issue and we will provide updates as more information is made available.
Mar 20, 14:23 CDT
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - No further stability issues have been reported from our third party provider. Support.volusion.com is available and fully operational at this time.
Mar 16, 01:53 CDT
Monitoring - Our third party hosting partner has reported system stability and support.volusion.com is available now. We will continue to monitor service stability to minimize further interruptions.
Mar 15, 18:33 CDT
Identified - Support.Volusion.com is Intermittently Unavailable. Our third party hosting partner has reported outages in their system. We are working with them to bring service back to support.volusion.com and will continue to provide updates as we have more information.
Mar 15, 14:36 CDT
Investigating - Support.Volusion.com is Intermittently Unavailable. We are investigating the issue and we will provide updates as more information is made available.
Mar 15, 13:41 CDT
Mar 14, 2017

No incidents reported.

Mar 13, 2017
Resolved - The issue regarding support.volusion.com has been resolved.
Mar 13, 15:37 CDT
Investigating - We are investigating an issue with support.volusion.com being inaccessible. We will provide updates as they become available.
Mar 13, 11:02 CDT