All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 24, 2017

No incidents reported today.

Oct 23, 2017

No incidents reported.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017

No incidents reported.

Oct 18, 2017
Resolved - The Settings > Payment issue is now resolved. We will continue to monitor, so please report any further issues to Support.
Oct 18, 09:20 CDT
Monitoring - We have fixed the issue with Settings > Payment. We are monitoring closely so please report any continuance of the issue to Support immediately.
Oct 18, 08:24 CDT
Investigating - Settings > Payments page in the admin area of some sites are currently in a degraded state. We are working on a fix and will provide more information as it becomes available.
Oct 18, 08:16 CDT
Oct 17, 2017
Resolved - We have found a fix for the SSL error that sites are encountering on secure pages in Firefox. If you still have this issue, please let Support know at once so that we can address it.
Oct 17, 06:35 CDT
Investigating - We have received reports of several sites receiving the following error when attempting to go to a secure page (https) in Firefox:
Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT

The issue appears to only involve stores using a Symantec or Geotrust SSL. We are contacting those two providers for a resolution. We will provide an update when we have more information.

In the meantime, we suggest using a different browser for store management.
Oct 16, 14:43 CDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017
Resolved - Our company wide meeting has been concluded and our phone lines are operational again. Thank you for your patience.
Oct 13, 11:45 CDT
Identified - We are hosting a company-wide meeting between 9:15am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Oct 13, 09:18 CDT
Oct 12, 2017
Resolved - A fix has been fully rolled out and functionality has returned to the Affiliate tracker. If you encounter any further issues, please let Support know.
Oct 12, 09:09 CDT
Identified - We have identified a fix for Affiliate Tracking not working. We will roll it out once we are sure it will resolve the issue.
Oct 11, 15:19 CDT
Investigating - We are investigating an issue with affiliate tracking not functioning on storefronts. We are testing solutions currently and will provide more information as it becomes available.
Oct 11, 14:47 CDT
Oct 11, 2017
Resolved - Our network has remained stable since the completion of Level 3's maintenance. We will continue to monitor, so please report any further issues to Support.
Oct 11, 08:25 CDT
Monitoring - Level 3 has completed the maintenance. We are continuing to monitor our network and systems to ensure site availability and will provide more updates as necessary.
Oct 11, 07:24 CDT
Identified - We are currently aware of some intermittent connectivity to our sites. This is due to an ongoing maintenance with Level 3. We will provide more updates as they become available.
Oct 11, 06:44 CDT
Oct 10, 2017

No incidents reported.