Monitoring - We are aware that some customers are having issues with UPS Live Rates. UPS is reporting an issue with delivering Live Rates on their end. As a temporary fix, please update your Backup Rates to ensure you are charging customers the appropriate amount. For more information over setting up these Backup Rates, please feel free to browse our support documentation: http://helpcenter.volusion.com/get-started/getting-fancy/shipping
Nov 22, 14:48 CST
This incident has been resolved.
Dec 15, 10:47 CST
We are hosting a company-wide meeting between 9:15am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Dec 15, 08:48 CST
We have been closely monitoring traffic and have not received any more reports of intermittent connectivity. This issue is now resolved. If you have any further questions, please contact our support team.
Dec 13, 19:28 CST
We have mitigated a DDOS attack impacting Volusion sites and systems are now stable. We will continue monitoring to ensure no further interruptions occur.
Dec 13, 15:34 CST
We have received reports and are investigating an issue causing intermittent connectivity issues with Volusion sites. We will provide an update as soon as more information is available.
Dec 13, 14:30 CST
Thank you for your patience, our Support Team is now available through all queues.
Dec 8, 11:01 CST
Due to weather conditions in Austin, Texas, and for the safety of our employees, our Support Team will be unavailable until 10:15 am CDT. If you need immediate assistance, we will have limited help available through our in-app messaging. We appreciate your understanding.
Dec 7, 23:28 CST
No new issues in regards to the intermittent site connectivity case we were seeing this morning. We are now marking this case resolved.
Dec 5, 15:42 CST
The issue causing intermittent connectivity was resolved by adding additional resources to a layer of our environment. We will continue monitoring to ensure stability.
Dec 5, 13:06 CST
We are currently aware of some intermittent connectivity to Volusion stores. We have identified the cause and working towards a resolution. We will provide more updates as they become available.
Dec 5, 11:58 CST