All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 20, 2017

No incidents reported today.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017
Resolved - We have witnessed continued stability with the webmail service. As always, we will continue to monitor our systems to minimize any interruptions.
Sep 16, 12:29 CDT
Monitoring - Rackspace has reported that their engineers have resolved the issues with webmail access today. We will continue to monitor our mail system to ensure no further issues arise.
Sep 16, 09:31 CDT
Update - With regards to the current issue with connectivity in our hosted email environment, a portion of users are unable to connect or have slowness in connecting to their affected mailboxes, as well as may experience errors when attempting to send mail.
Sep 16, 06:45 CDT
Investigating - There is an issue with regards to logging in and managing emails via webmail access on our hosted email platform. Symptoms include a yellow hard hat, slowness navigating, and errors when trying to access account. Mail delivery is not impacted. This looks to be due to an issue that Rackspace is currently reporting with their system. This will be confirmed upon their resolution. In the meantime, we are keeping eyes on our mail system to verify that mail services are functional on our end.
Sep 16, 06:20 CDT
Sep 15, 2017
Resolved - Paypal Reported: DETECTED: Major Impact to multiple products
Paypal has reported the issue as resolved. See details below.

RESOLVED: Impact to multiple products
Impacted Products/APIs: Payflow Link, Payflow API and Payflow Pro
Incident Start Time: Sep 15, 21:50 UTC

Resolved : We have experienced a system issue which affected multiple products on the Production environment. During the time of the incident PayPal Merchants using the Payflow gateway may have experienced errors when connecting to the web and API end points.

This issue has been resolved as of Sep 15, 22:08 UTC.
Sep 15, 18:25 CDT
Investigating - Paypal Reported: DETECTED: Major Impact to multiple products
Paypal has reported the following, which may, or may not affect sites using Paypal services. If you are experiencing issues with payment processing it may be related to the issue reported by Paypal. We will continue to update this issue as Paypal provides more information.
DETECTED: Major Impact to multiple products
Impacted Products/APIs: Payflow Link, Payflow Pro and Payflow API
Incident Start Time: Sep 15, 21:50 UTC
Initial Notification : We are experiencing a system issue which may be affecting multiple products on the Production environment. We will send an update with additional details within the next 15-30 minutes.
Sep 15, 17:42 CDT
Sep 14, 2017

No incidents reported.

Sep 13, 2017
Resolved - Content Missing on Product Pages
The issue with product pages missing content is now resolved.
Sep 13, 17:15 CDT
Monitoring - Content Missing on Product Pages
The issue has been stabilized and we will continue to monitor.
Sep 13, 15:01 CDT
Identified - We have identified a code release that has caused missing content on product pages. We are currently working on reverting the code release change.
Sep 13, 14:53 CDT
Investigating - Content Missing on Product Pages
We are actively investigating an issue where content is missing on product pages. An update will be provided when more information becomes available.
Sep 13, 14:43 CDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017
Resolved - Intermittent Site Connectivity Issues
The issue caused by the DNS configuration change is now resolved as there have not been any reports of connectivity issues related to the change in the last 12 hours.
Sep 8, 22:28 CDT
Monitoring - During the maintenance window last night, Volusion changed the DNS records for ns1 - ns4.volusion.com from A records listing IPs of our old name servers, to CNAME records referencing Google's Cloud DNS servers. While most local resolvers had no problem with this configuration, a small percentage of them refused to follow the chain. Volusion has corrected the configuration to ensure global compatibility. Our estimates put total potential impact at 10% or less of shopper traffic. At this time traffic volumes have returned to normal, indicating that the majority of lookup issues are resolved. If you continue to experience issues reaching your store, please contact our Customer Experience team.
Sep 8, 10:45 CDT
Identified - During the maintenance window last night, Volusion changed the DNS records for ns1 - ns4.volusion.com from A records listing IPs of our old name servers, to CNAME records referencing Google's Cloud DNS servers. While most local resolvers had no problem with this configuration, a small percentage of them refused to follow the chain. Volusion has corrected the configuration to ensure global compatibility. Traffic volumes have returned to normal, indicating that the majority of lookup issues are resolved. If you continue to experience issues reaching your store, please contact our Customer Experience team.
Sep 8, 10:31 CDT
Update - We are aware of merchants reporting they’re not able to access their site. Last night we migrated our DNS over to GCP. As a result please flush your DNS and clear your browsers cache and cookies. If you have a mobile device, please disconnect it from wifi and test accessing your website using the mobile network. Our Engineers are actively investigating the issue and we will provide updates as they become available.

Steps on how to do a DNS flush can be found here: https://www.whatsmydns.net/flush-dns.html
Sep 8, 08:41 CDT
Investigating - We are aware of merchants reporting they’re not able to access their site. Last night we migrated our DNS over to GCP. As a result please flush your DNS and clear your browsers cache and cookies. If you have a mobile device, please disconnect it from wifi and test accessing your website using the mobile network. If you’re still encountering errors please contact our Customer Experience team. We're looking into the cases already reported and we will provide an update when new information is available.
Sep 8, 08:22 CDT
Resolved - After monitoring for several days we are able to confirm our data center has stabilized. At this time we will be closing this case.
Sep 8, 12:42 CDT
Update - Customers should no longer be experiencing site performance or availability issues. However, Volusion engineers will continue to closely monitor system health and rapidly respond to any further complications related to this morning's outage.
Sep 4, 18:16 CDT
Update - Some stores are again experiencing intermittent availability and slowness. Volusion engineers are redistributing load across available capacity to address these issues as they surface.
Sep 4, 16:15 CDT
Monitoring - At this time, all stores are operational, with full site functionality. Volusion engineers are continuing to comb through the environment to address any outstanding issues.
Sep 4, 15:13 CDT
Update - Volusion engineers are continuing efforts to restore service to all customer stores. Some customers may still observe intermittent availability or slowness. Store administrative functionality has been restored for most customers. Bandwidth dashboards will be restored after all stores are completely operational.
Sep 4, 13:14 CDT
Update - Volusion engineers have restored service to over 90% of customer stores. Some of our compute capacity remains offline and some store administration functions remain inoperable. Both issues are being actively investigated.
Sep 4, 09:49 CDT
Update - Volusion engineers have verified all network and storage infrastructure, and are currently restarting customer stores.
Sep 4, 08:53 CDT
Update - Our hosting co-location provider has restored backup generator power. Commercial power has also been restored, but the facility will remain on generator power until the public utility is stable. Volusion engineers are verifying the network and have begun restarting storage systems.
Sep 4, 07:54 CDT
Identified - Our hosting co-location provider has experienced an outage of both commercial and backup generator power. Facility staff are on sight, working to restore backup power. Volusion engineers are currently standing by to quickly restore service as soon as power comes back online.
Sep 4, 07:24 CDT
Investigating - We are currently experiencing issues with our hosted sites being down. We are actively working on resolving this issue. More updates will be provided as investigation progresses.
Sep 4, 06:44 CDT
Sep 7, 2017

No incidents reported.

Sep 6, 2017
Completed - Scheduled maintenance has been completed.
Sep 6, 05:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 01:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance to some of our database servers Tuesday, September 5th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Sep 5, 15:12 CDT