In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 11:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance to some of our APAC (Asia-Pacific) servers Friday, July 28th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Merchant Storefront Operational
Payment Gateway Services Operational
E-mail Services Operational
Third-Party Services Operational
Support Operational
Dashboard Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Jul 29, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance Friday, July 28th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Jul 28, 07:16 CDT
Past Incidents
Jul 28, 2017
Completed - Scheduled maintenance has been completed.
Jul 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 01:00 CDT
Update - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, July 27th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 27, 12:37 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, July 27th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 27, 12:37 CDT
Jul 27, 2017
Resolved - Webmail Issues
Rackspace has confirmed adding procedures to automatically monitor and correct any such issues in the future, and hope to have a way to prevent them entirely implemented soon.
Jul 27, 18:31 CDT
Monitoring - Rackspace has reported that the issue is now resolved and that they are rolling out some automated fixes to address issues of messages and folders showing as missing, but the items are there. Our testing so far has shown email boxes to be responsive. We will provide more updates when available.
Jul 15, 19:55 CDT
Identified - The issue affecting webmail has returned. Rackspace is reporting system disruptions once again, so you will see the same issues as before. We will provide updates when they are made available.
Jul 14, 10:02 CDT
Monitoring - The issue affecting webmail logins and email sending/receiving therein have been fixed. If you notice that you still have an issue logging into your emails via the webmail portal, try an incognito browser or clear cache and cookies. If it persists after that, let Support know.
Jul 14, 08:30 CDT
Update - We are aware that some merchants are having difficulty accessing their email accounts through third-party email clients and/or webmail. We’re working directly with Rackspace to resolve the issue. Customers may continue to experience slowness in accessing webmail, delivery delay of emails to their inboxes, intermittent access to POP/IMAP, and the error message, “Webmail:[SERVERBUG] Internal error occurred. Refer to server log for more information." We’ll update this page as more details become available.
Jul 13, 16:40 CDT
Update - With regards to the current issue with logging in to webmail, order emails are still being generated and sent out. This is just an issue with webmail login and management. Store orders and other such emails are sent from our mail servers and are passing current tests at this time.
Jul 13, 11:06 CDT
Investigating - There is an issue with regards to logging in and managing emails using one of the several mail portals (mail.volusion.com, webmail.volusion.com, etc). This looks to be due to an issue that Rackspace is currently reporting with their system. This will be confirmed upon their resolution. In the meantime, we are keeping eyes on our mail system to verify that mail services are functional on our end.
Jul 13, 10:55 CDT
Resolved - The chat app provider reports that they are now operational again. Please continue to use chats as usual and let us know if you encounter any issues with it.
Jul 27, 09:54 CDT
Investigating - Our chat support app provider is reporting an issue with the app itself. Our testing shows that chats can still be created at this time. If you encounter an issue with starting a chat, please call in instead. We are watching the status closely, so we will provide updates when possible.
Jul 27, 09:16 CDT
Jul 26, 2017
Completed - Scheduled maintenance has been completed.
Jul 26, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 11:00 CDT
Update - Wednesday, July 26th from 9:00 AM until 1:00 PM Pacific Time Volusion will be conducting a proactive maintenance on some APAC servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 26, 09:46 CDT
Scheduled - Wednesday, July 26th from 9:00 AM until 1:00 PM Pacific Time Volusion will be conducting a proactive maintenance on some APAC servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 26, 09:46 CDT
Completed - Scheduled maintenance has been completed.
Jul 26, 05:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 01:00 CDT
Update - Tuesday, July 25th from 11:00 PM until 3:00 AM Pacific Time Volusion will be conducting a proactive maintenance on some AMEA servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 25, 11:54 CDT
Scheduled - Tuesday, July 25th from 11:00 PM until 3:00 AM Pacific Time Volusion will be conducting a proactive maintenance on some AMEA servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 25, 11:54 CDT
Jul 25, 2017

No incidents reported.

Jul 24, 2017
Resolved - The demo creation has been working as intended since last update. This issue is now resolved.
Jul 24, 14:35 CDT
Monitoring - We have identified and resolved the issue impacting demo creation. We will continue to monitor the issue for 2 hours. If there are no reports of the issue reoccurring we will mark it resolved.
Jul 24, 12:09 CDT
Investigating - Demo creation is currently unavailable. Our product team is investigating the issue.
Jul 24, 10:08 CDT
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 14, 2017
Resolved - This incident has been resolved.
Jul 14, 13:09 CDT
Identified - We are hosting a company-wide meeting between 9:00am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Jul 14, 09:12 CDT