All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018
Completed - The scheduled maintenance has been completed.
Feb 22, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 21:00 CST
Scheduled - Wednesday, February 21st from 9pm CST to 5am CST, our SmarterStats service will be unavailable while it is undergoing maintenance. During this maintenance, other features such as your CRM and Volusion automated Emails will not function. Therefore, you will not receive emails or new tickets in your CRM system until our maintenance is complete. We recommend that you manually review your incoming orders during this window, as notifications (to merchant and customer) will not immediately send.
Feb 21, 15:40 CST
Feb 21, 2018
Resolved - Issue has been resolved by our In-App Messaging system.
Feb 21, 15:32 CST
Investigating - Intercom, our In-App Messaging system is currently experiencing technical issues. As soon as this is resolved our teams will be able to resume assisting you through our in-app messenger.
Feb 21, 14:20 CST
Feb 20, 2018
Completed - Maintenance has been completed. Your CRM and Volusion automated Emails are now working. If you have any further questions, please contact Volusion support.
Feb 20, 18:08 CST
Update - Scheduled maintenance window has been extended to 5pm CST. We will provide updates as necessary.
Feb 20, 14:08 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 CST
Scheduled - Tuesday, February 20th from 10am CST to 2pm CST, our SmarterStats service will be unavailable while it is undergoing maintenance. During this maintenance, other features such as your CRM and Volusion automated Emails will not function. Therefore, you will not receive emails or new tickets in your CRM system until our maintenance is complete. We recommend that you manually review your incoming orders during this window, as notifications (to merchant and customer) will not immediately send.
Feb 19, 15:43 CST
Resolved - The issue with the integration with eBay has been resolved. We will continue to monitor eBay services to ensure service availability. Please contact our support team to report any further issues that may occur with eBay services.
Feb 20, 16:55 CST
Identified - We have identified the issue and have updated configs to stabilize the integration with eBay. A permanent fix will be in place soon.
Feb 19, 15:18 CST
Investigating - We are investigating reports of merchants not receiving eBay orders into the Volusion platform. We will continue to provide updates when available.
Feb 16, 12:41 CST
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018
Resolved - We have resolved the issue when listing and viewing Sell on eBay. If you have any other questions please contact our support department.
Feb 14, 19:29 CST
Identified - We have identified the issue when listing and viewing Sell on eBay. The issue is limited to viewing and updating the listing, so you will still receive eBay orders. At this time we are working on a resolution and we will continue to provide updates when available.
Feb 14, 13:15 CST
Feb 13, 2018

No incidents reported.

Feb 12, 2018
Resolved - Recently we began noticing instability with the LinkPoint payment gateway integration that some of our Merchants are using with their Volusion store. We began troubleshooting the issue and reached out to First Data - LinkPoint and YourPay for assistance with the process. It was at this time we discovered that First Data is no longer supporting this integration. Without support from their end, we have no options available to resolve this matter except to recommend utilizing another payment provider. We realize this is extremely frustrating and apologize for any inconvenience. For Merchants impacted by this, you will get more information via email and an Admin Notification through your Dashboard.
Feb 12, 17:11 CST
Investigating - We are aware of occasional issues with Linkpoint, First Data and YourPay gateway transactions. We are working with the gateway providers to resolve this issue and will keep you updated through our status page.
Feb 6, 17:42 CST
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018
Resolved - This incident has been resolved.
Feb 9, 10:37 CST
Identified - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Feb 9, 09:07 CST
Completed - The scheduled maintenance has been completed.
Feb 9, 05:43 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 01:00 CST
Scheduled - Maintenance Notification
Wednesday, Feb 8th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance on twenty five customer stores. Those sites may experience intermittent connectivity to their store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://volusion.statuspage.io/ and can be referenced for information related to this maintenance.
Feb 8, 16:34 CST