All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 05:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:03 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Wednesday, May 23nd from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. If we are unable to migrate your store during this window, the database migration will be pushed to the following day and new notification will be posted.
May 23, 22:02 CDT
May 23, 2018
Resolved - We have monitored the issue with no further reports. This case is now closed.
May 23, 16:38 CDT
Monitoring - We have implemented a fix to restore connection to the impacted websites. We will continue monitoring to ensure stability.
May 23, 14:02 CDT
Identified - We are aware of an issue causing 404 errors upon loading some Volusion websites. We Identified the issue and in the process of implementing a resolution. Once more information is available it will be provided.
May 23, 11:44 CDT
Completed - The scheduled maintenance has been completed.
May 23, 05:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Tuesday, May 22nd from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly. If we are unable to migrate your store during this window, the database migration will be pushed to the following day and new notification will be posted.
May 22, 21:15 CDT
May 22, 2018
Completed - The scheduled maintenance has been completed.
May 22, 23:28 CDT
Update - Scheduled maintenance has been completed.
May 22, 23:13 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 CDT
Scheduled - Volusion will be conducting proactive maintenance on Tuesday, May 22nd from 8:00 PM until 9:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 22, 20:49 CDT
May 21, 2018

No incidents reported.

May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018
Resolved - We have identified a device in our production stack that was blocking traffic, which resulted in approximately 10 minutes of downtime for some merchant storefronts. The device has been removed from production, and a root cause investigation with the vendor is under way.
May 18, 13:20 CDT
Investigating - We are currently investigating an issue with Merchant stores being down. An update will be provided when more information becomes available.
May 18, 11:22 CDT
Completed - The scheduled maintenance has been completed.
May 18, 06:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 22:01 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Thursday, May 17th from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 16, 15:28 CDT
May 17, 2018
Resolved - We have identified the issue which caused the interruption and the issue is resolved.
May 17, 16:41 CDT
Investigating - We have experienced a small interruption in service on some stores that lasted approximately 1 minute, which caused some store fronts to be inaccessible. We are investigating the issue and will update the status page when more information becomes available.
May 17, 10:51 CDT
Completed - The scheduled maintenance has been completed.
May 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:01 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Wednesday, May 16th from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 13, 04:29 CDT
May 16, 2018
Completed - The scheduled maintenance has been completed.
May 16, 04:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Tuesday, May 15th from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 13, 00:22 CDT
May 15, 2018
Completed - The scheduled maintenance was completed on time.
May 15, 12:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 CDT
Scheduled - Volusion has tentatively scheduled database migrations on Monday, May 14th from 8:00 PM until 4:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 13, 00:24 CDT
May 13, 2018

No incidents reported.

May 12, 2018

No incidents reported.

May 11, 2018
Resolved - The company-wide meeting has completed. All services are now available.
May 11, 11:04 CDT
Identified - We are hosting a company-wide meeting between 9:00am CST to 11:00am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
May 11, 08:55 CDT
Completed - The scheduled maintenance has been completed.
May 11, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, May 10th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
May 10, 13:17 CDT
May 10, 2018

No incidents reported.