Monitoring - We have identified the source of the attempted attack on email accounts earlier. After further investigation, our Info Security team has created a blog post to help address any questions and provide additional details as to how to protect your information should this sort of attack happen again in the future. The blog post can be found here: https://www.volusion.com/ecommerce-blog/articles/attempted-volusion-merchant-hacks-need-know/
Jan 19, 10:37 CST
Merchant Storefront Operational
Payment Gateway Services Operational
E-mail Services Operational
Third-Party Services Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 23, 2017

No incidents reported today.

Jan 22, 2017

No incidents reported.

Jan 21, 2017

No incidents reported.

Jan 20, 2017
Resolved - Amazon Orders in degraded state - Orders are once again pulling through. We will continue monitoring this service, however if you have any questions or concerns with Amazon orders please reach out to our Customer Experience team.
Jan 20, 16:26 CST
Monitoring - Amazon Orders in degraded state - The issue with Amazon Orders has been resolved and we continue to monitor the service. Please allow up to 48 hours for orders to pull into Volusion. If orders do not pull into Volusion after this time, reach out to the Customer Experience for further assistance.
Jan 18, 19:39 CST
Investigating - Amazon orders in degraded state - We are currently investigating an issue with our Amazon integration that is preventing orders coming in. We will update the status page as we have more information.
Jan 18, 17:09 CST
Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - This incident has been resolved.
Jan 13, 10:47 CST
Identified - We are hosting a company-wide meeting between 9:00am CST to 10:45am CST. During this time our phone services will be unavailable, but our chat queues will still be open. We appreciate your patience along with providing us the ability to meet as a team.
Jan 13, 08:47 CST
Jan 12, 2017
Resolved - Our Provider for support.volusion.com is reporting that they have identified and resolved the issues that where causing the instability we have been seeing.
Jan 12, 08:55 CST
Investigating - Our provider for support.volusion.com is currently having connection issues. We will continue to work with them and update the status once it is available. Please contact our Support Team if you need any assistance.
Jan 12, 06:14 CST
Jan 11, 2017
Resolved - We have identified the source of the attempted attack on email accounts earlier. After further investigation, our Info Security team has created a blog post to help address any questions and provide additional details as to how to protect your information should this sort of attack happen again in the future. The blog post can be found here: https://www.volusion.com/ecommerce-blog/articles/attempted-volusion-merchant-hacks-need-know/
Jan 11, 15:40 CST
Monitoring - We have identified that the failed login attempt emails were a result of spoofing. The service causing it has no affect on stores and we will continue to monitor the situation.
Jan 11, 09:56 CST
Investigating - Failed Login Attempt Email - We are currently investigating the cause of the failed login attempt emails. We will update this page as soon as we have more information.
Jan 11, 03:36 CST
Jan 10, 2017
Resolved - The routine network maintenance has completed and all Support services are operational at this time.
Jan 10, 03:00 CST
Identified - We are currently undergoing necessary maintenance. During this time some of our tools, such as Support Chat, will experience intermittent activity. Support inquiries and issues with Volusion software can still be submitted via the Create Ticket link in your My Volusion account, or via email at support@volusion.com. We apologize for any inconvenience and will update this status page when the maintenance is concluded.
Jan 10, 00:51 CST
Resolved - The DDoS attack has subsided and performance is back to normal. Steps have been taken to mitigate future recurrence.
Jan 10, 02:28 CST
Monitoring - Possible DDoS Attack - We have identified and isolated the victim and have mitigated the DDoS attack. We will continue to monitor our servers to confirm that they're in a stable state.
Jan 9, 16:39 CST
Investigating - We are currently investigating a possible DDoS attack within our network. You may experience intermittent latency or down time. Updates will follow.
Jan 9, 16:36 CST