Monitoring - We are aware that some customers are having issues with UPS Live Rates. UPS is reporting an issue with delivering Live Rates on their end. As a temporary fix, please update your Backup Rates to ensure you are charging customers the appropriate amount. For more information over setting up these Backup Rates, please feel free to browse our support documentation: http://helpcenter.volusion.com/get-started/getting-fancy/shipping
Nov 22, 14:48 CST
We have been closely monitoring traffic and have not received any more reports of intermittent connectivity. This issue is now resolved. If you have any further questions, please contact our support team.
Dec 13, 19:28 CST
We have mitigated a DDOS attack impacting Volusion sites and systems are now stable. We will continue monitoring to ensure no further interruptions occur.
Dec 13, 15:34 CST
We have received reports and are investigating an issue causing intermittent connectivity issues with Volusion sites. We will provide an update as soon as more information is available.
Dec 13, 14:30 CST
Thank you for your patience, our Support Team is now available through all queues.
Dec 8, 11:01 CST
Due to weather conditions in Austin, Texas, and for the safety of our employees, our Support Team will be unavailable until 10:15 am CDT. If you need immediate assistance, we will have limited help available through our in-app messaging. We appreciate your understanding.
Dec 7, 23:28 CST
No new issues in regards to the intermittent site connectivity case we were seeing this morning. We are now marking this case resolved.
Dec 5, 15:42 CST
The issue causing intermittent connectivity was resolved by adding additional resources to a layer of our environment. We will continue monitoring to ensure stability.
Dec 5, 13:06 CST
We are currently aware of some intermittent connectivity to Volusion stores. We have identified the cause and working towards a resolution. We will provide more updates as they become available.
Dec 5, 11:58 CST
Our telecom provider has confirmed services continue to remain stable. We will now close this incident.
Nov 30, 13:10 CST
Our telecom provider is continuing to work on the issue that caused our phone system outage earlier today. Our phone queue has been reopened, but longer hold times may continue until the issue is fully resolved by our provider. Thank you for your patience as we continue to monitor the situation.
Nov 29, 18:55 CST
Our telecom provider is currently experiencing issues resulting in an outage for our phone queues. At this time we are unable to take incoming calls for various departments. If you are in need of support, please log in to your store admin and go to "Get Help" in the upper right and "Message Us" to reach our conversation portal. Thank you for your patience and we will update this status as soon as we have more information.
Nov 29, 16:14 CST
Our telecom provider, Serenova, has identified an issue delivering calls to their customers in North America. Volusion Phone support is being impacted currently. As a result, we are experiencing a higher than normal wait time via chat support service. We will update our status page as soon as more information is provided.
Nov 29, 13:54 CST