All Systems Operational
Merchant Storefront Operational
Payment Gateway Services Operational
E-mail Services Operational
Third-Party Services Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Aug 27, 2016
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Aug 27, 06:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 12:00 CDT
Scheduled - Friday, Aug 26th from 10:00 AM until 2:00 PM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://status.volusion.com and can be referenced for information related to this maintenance.
Aug 19, 22:39 CDT
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Aug 27, 05:03 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 01:00 CDT
Scheduled - Friday, Aug 26th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://status.volusion.com and can be referenced for information related to this maintenance.
Aug 19, 22:03 CDT
Aug 26, 2016
Resolved - The issue is resolved and support.volusion.com is stable once again.
Aug 26, 13:50 CDT
Investigating - We are currently investigating an issue with our support page. Please contact support if you need assistance.
Aug 26, 11:17 CDT
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Aug 26, 06:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 01:01 CDT
Scheduled - Thursday, Aug 25th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://status.volusion.com and can be referenced for information related to this maintenance.
Aug 23, 20:22 CDT
Aug 25, 2016
Resolved - After monitoring our network we have not observed any connectivity issues. We are now marking this as resolved.
Aug 25, 14:01 CDT
Monitoring - Internet backbone providers have marked the issue as resolved, but we are continuing to monitor performance to insure stability.
Aug 25, 09:37 CDT
Identified - Some regions of the US are experiencing intermittent connectivity issues due to an outage with internet backbone providers. We will provide updates as they become available.
Aug 24, 13:23 CDT
Aug 24, 2016
Completed - Emergency maintenance completed
Aug 24, 21:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 17:00 CDT
Scheduled - Wednesday, Aug 24th from 3:00 PM until 7:00 PM PDT, Volusion will be conducting emergency maintenance to EMEA servers. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://status.volusion.com and can be referenced for information related to this maintenance.
Aug 24, 16:48 CDT
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Aug 24, 16:07 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 12:01 CDT
Scheduled - Wednesday, Aug 24th from 12:00 PM until 4:00 PM CDT, Volusion will be conducting proactive maintenance. Some APAC sites may experience intermittent connectivity during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Aug 22, 07:37 CDT
Aug 23, 2016
Resolved - The issue with our phone system has now been resolved.
Aug 23, 13:48 CDT
Identified - The issue with our phone system has been identified and call services are currently available. We will continue to monitor the situation.
Aug 23, 13:33 CDT
Investigating - We are currently experiencing an issue with our phone system. If you are unable to get a representative on the phone please use our ticket or chat system until this issue is resolved. We will post an update as soon as one is available.
Aug 23, 12:58 CDT
Resolved - Thank you for providing us the opportunity to meet as a team! All wait times have returned to normal.
Aug 23, 10:08 CDT
Investigating - We are currently hosting an internal meeting and because of this we have limited representatives available. Standard hold times will resume at 11:00 am CST. We appreciate your patience and providing us the ability to meet as a team.
Aug 23, 09:19 CDT
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Aug 23, 05:00 CDT
Scheduled - Tuesday, Aug 23rd from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum. Current status of Volusion systems is always posted on our Status Page at http://status.volusion.com and can be referenced for information related to this maintenance.
Aug 21, 05:43 CDT
Aug 22, 2016
Resolved - We have identified and addressed an issue within our infrastructure. We anticipate no further interruptions but will continue to monitor performance levels. If you experience any issues with connectivity please reach out to our support team.
Aug 22, 10:11 CDT
Investigating - We are currently Investigating a potential network outage. We will post more updates as they become available.
Aug 22, 09:48 CDT
Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016

No incidents reported.

Aug 18, 2016

No incidents reported.

Aug 17, 2016
Resolved - The issue with the database has been resolved. The page is now accessible.
Aug 17, 20:51 CDT
Identified - The database issue has been identified. We are actively working on a resolution. The page mat be intermittently accessible while the issue is being corrected.
Aug 17, 20:38 CDT
Investigating - We are currently investigating ecommerce-blog page down due to a database connection issue.
Aug 17, 19:15 CDT
Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016

No incidents reported.