Monitoring - Rackspace has reported that the issue is now resolved and that they are rolling out some automated fixes to address issues of messages and folders showing as missing, but the items are there. Our testing so far has shown email boxes to be responsive. We will provide more updates when available.
Jul 15, 19:55 CDT
Identified - The issue affecting webmail has returned. Rackspace is reporting system disruptions once again, so you will see the same issues as before. We will provide updates when they are made available.
Jul 14, 10:02 CDT
Monitoring - The issue affecting webmail logins and email sending/receiving therein have been fixed. If you notice that you still have an issue logging into your emails via the webmail portal, try an incognito browser or clear cache and cookies. If it persists after that, let Support know.
Jul 14, 08:30 CDT
Update - We are aware that some merchants are having difficulty accessing their email accounts through third-party email clients and/or webmail. We’re working directly with Rackspace to resolve the issue. Customers may continue to experience slowness in accessing webmail, delivery delay of emails to their inboxes, intermittent access to POP/IMAP, and the error message, “Webmail:[SERVERBUG] Internal error occurred. Refer to server log for more information." We’ll update this page as more details become available.
Jul 13, 16:40 CDT
Update - With regards to the current issue with logging in to webmail, order emails are still being generated and sent out. This is just an issue with webmail login and management. Store orders and other such emails are sent from our mail servers and are passing current tests at this time.
Jul 13, 11:06 CDT
Investigating - There is an issue with regards to logging in and managing emails using one of the several mail portals (mail.volusion.com, webmail.volusion.com, etc). This looks to be due to an issue that Rackspace is currently reporting with their system. This will be confirmed upon their resolution. In the meantime, we are keeping eyes on our mail system to verify that mail services are functional on our end.
Jul 13, 10:55 CDT
Merchant Storefront Operational
Payment Gateway Services Operational
E-mail Services Degraded Performance
Third-Party Services Operational
Support Operational
Dashboard Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 20, 2017

No incidents reported today.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 14, 2017
Resolved - This incident has been resolved.
Jul 14, 13:09 CDT
Identified - We are hosting a company-wide meeting between 9:00am CST to 10:45am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Jul 14, 09:12 CDT
Jul 12, 2017

No incidents reported.

Jul 11, 2017

No incidents reported.

Jul 10, 2017

No incidents reported.

Jul 9, 2017

No incidents reported.

Jul 8, 2017
Completed - Scheduled maintenance has been completed.
Jul 8, 00:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 20:00 CDT
Scheduled - Friday, July 7th from 6:00 PM until 10:00 PM Pacific Time Volusion will be conducting a proactive maintenance to some of our UK servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 7, 11:11 CDT
Jul 7, 2017
Completed - Scheduled maintenance has been completed.
Jul 7, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 CDT
Scheduled - Thursday, July 6th from 11:00 PM until 3:00 AM Pacific Time Volusion will be conducting a proactive maintenance on some AMEA servers. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Jul 6, 12:18 CDT
Jul 6, 2017

No incidents reported.