Investigating - We have received reports that some of our Founders are not receiving Password Reset Emails for stores or my.volusion.com accounts. If you are having trouble getting into your account or resetting your password for either of these logins, please reach out to us at 512.215.5650 for guided assistance.
Apr 25, 13:09 CDT
Identified - We are aware of the reports for mail not being delivered to merchants and customers. Majority of mail not being delivered returns a 'Deferred' status from the recipients’ mail server. This means the mail will continue to retry delivery for up to 72 hours. We are working to first check if a SPF record exists in each DNS zone file. If not, our default SPF record will be implemented. If you are using alternative mail servers, please create the appropriate SPF record. For further instructions on creating a SPF record, please visit http://helpcenter.volusion.com/run-your-business/other/combat-spam-with-volusion-spf-records
Apr 24, 13:44 CDT
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Apr 27, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Thursday, April 26th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Apr 25, 04:19 CDT
Scheduled Maintenance Apr 27, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Friday, April 27th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Apr 25, 04:31 CDT
Past Incidents
Apr 26, 2018

No incidents reported today.

Apr 25, 2018
Completed - The scheduled maintenance has been completed.
Apr 25, 15:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 11:00 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, April 25th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Apr 22, 06:21 CDT
Completed - Scheduled maintenance was completed at 3:00 AM Pacific Time. We will continue to monitor closely in order to ensure systems are operating smoothly.
Apr 25, 08:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 01:01 CDT
Scheduled - Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Wednesday, April 25th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Apr 22, 04:09 CDT
Apr 23, 2018
Resolved - This case is now closed.
Apr 23, 13:21 CDT
Monitoring - We have identified and resolved the issue preventing Volusion mail from sending. Please allow time for the queue to catch up.
Apr 23, 11:51 CDT
Investigating - We are currently investigating reports of Volusion mail services not sending email. We will provide and update when more information is available.
Apr 23, 10:05 CDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - This case is now closed.
Apr 18, 15:44 CDT
Monitoring - We have identified and resolved the issue causing site slowness. We will continue to monitor the case to ensure stability.
Apr 18, 13:33 CDT
Investigating - We are investigating an issue which is causing slowness to all stores.
Apr 18, 12:13 CDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - The issue with Fraud Score on orders has been resolved by upgrading stores to the new Fraud Insights. This issue is now closed.
Apr 16, 13:20 CDT
Investigating - We have been receiving reports of customers not being able to see the Fraud Score feature on orders. Our team is investigating this and will provide further updates
Apr 6, 13:06 CDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018
Resolved - This issue is resolved.
Apr 14, 20:33 CDT
Monitoring - The issue with slowness was caused by a NAT Gateway issue and a fix has been put in place. We will continue to monitor.
Apr 14, 12:14 CDT
Investigating - We are investigating an issue which is causing slowness to all stores.
Apr 14, 10:28 CDT
Apr 13, 2018
Resolved - The company-wide meeting has completed. All services are now available.
Apr 13, 10:32 CDT
Monitoring - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Apr 13, 09:04 CDT
Apr 12, 2018

No incidents reported.