All Systems Operational
Merchant Storefront   Operational
Payment Gateway Services   Operational
E-mail Services   Operational
Third-Party Services   Operational
Support   Operational
Dashboard Services   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Maintenance Apr 25, 01:00-05:00 CDT
Volusion will be conducting a proactive maintenance on some AMER (Americas) servers Wednesday, April 25th from 11:00 PM until 3:00 AM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Apr 22, 04:09 CDT
Scheduled Maintenance Apr 25, 11:00-15:00 CDT
Volusion will be conducting a proactive maintenance on some APAC (Asia-Pacific) servers Wednesday, April 25th from 9:00 AM until 1:00 PM Pacific Time. You may experience intermittent connectivity to your store front. As always, we will do everything we can to keep the interruptions to an absolute minimum and will be monitoring systems closely to ensure that in the event any issues arise we are prepared to respond quickly.
Posted on Apr 22, 06:21 CDT
Past Incidents
Apr 23, 2018
Resolved - This case is now closed.
Apr 23, 13:21 CDT
Monitoring - We have identified and resolved the issue preventing Volusion mail from sending. Please allow time for the queue to catch up.
Apr 23, 11:51 CDT
Investigating - We are currently investigating reports of Volusion mail services not sending email. We will provide and update when more information is available.
Apr 23, 10:05 CDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Resolved - This case is now closed.
Apr 18, 15:44 CDT
Monitoring - We have identified and resolved the issue causing site slowness. We will continue to monitor the case to ensure stability.
Apr 18, 13:33 CDT
Investigating - We are investigating an issue which is causing slowness to all stores.
Apr 18, 12:13 CDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Resolved - The issue with Fraud Score on orders has been resolved by upgrading stores to the new Fraud Insights. This issue is now closed.
Apr 16, 13:20 CDT
Investigating - We have been receiving reports of customers not being able to see the Fraud Score feature on orders. Our team is investigating this and will provide further updates
Apr 6, 13:06 CDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018
Resolved - This issue is resolved.
Apr 14, 20:33 CDT
Monitoring - The issue with slowness was caused by a NAT Gateway issue and a fix has been put in place. We will continue to monitor.
Apr 14, 12:14 CDT
Investigating - We are investigating an issue which is causing slowness to all stores.
Apr 14, 10:28 CDT
Apr 13, 2018
Resolved - The company-wide meeting has completed. All services are now available.
Apr 13, 10:32 CDT
Monitoring - We are hosting a company-wide meeting between 9:00am CST to 10:30am CST. During this time our phone services will be unavailable, but our in-app messenger will remain open. We appreciate your patience along with providing us the ability to meet as a team.
Apr 13, 09:04 CDT
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.

Apr 10, 2018
Completed - The scheduled maintenance has been completed.
Apr 10, 03:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 00:00 CDT
Scheduled - We will be performing scheduled maintenance to our internal systems starting at 10:00pm PST. During this time, our support department will be unavailable. If you need to reach support, please submit a ticket and our team will respond as soon as possible. We will provide updates as soon as they are available.
Apr 9, 23:24 CDT
Apr 9, 2018

No incidents reported.