Identified - We have identified an issue caused by a new integration change made by Sagepay and are actively working on implementing a fix to resolve the issue.
Sep 1, 18:18 CDT
Merchant Storefront Operational
Payment Gateway Services Degraded Performance
E-mail Services Operational
Third-Party Services Operational
Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 30, 2016

No incidents reported today.

Sep 29, 2016
Resolved - A new version of the mobile app for Android has been rolled out and connections are possible once again. If you are on an Android device we suggest you check the Google App store for an updated version to download. As always, we will continue to monitor our systems to ensure availability.
Sep 29, 17:27 CDT
Monitoring - A new version of the mobile app for Android has been rolled out and connections are possible once again. If you are on an Android device we suggest you check the Google App store for an updated version to download. If after that you still notice an issue with connecting, please reach out to our Support team.
Sep 29, 14:44 CDT
Investigating - We are currently investigating reports from android users having issues logging into our mobile app. So far iOS users do not appear to be affected. We will post more updates as they become available
Sep 29, 10:06 CDT
Sep 28, 2016
Resolved - The issue with the Mobile App has been resolved and login is now available. The fix has been validated and as always, we will continue to monitor our systems to ensure availability.
Sep 28, 17:41 CDT
Update - The login feature has been disabled as we continue to fix our Mobile App. An update will be given once it becomes available.
Sep 23, 19:20 CDT
Identified - The issue has been identified and we will continue to work through the weekend on resolving the issue. An update will be provided when more information becomes available.
Sep 23, 18:11 CDT
Investigating - We are currently investigating an issue in which the Mobile App is showing no data being pulled. We will provide an update when we can.
Sep 23, 13:17 CDT
Completed - Scheduled Maintenance for APAC servers on Sep 28th has been completed. We will continue to monitor our systems to keep interruptions to a minimum.
Sep 28, 16:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:01 CDT
Scheduled - Wednesday, Sep 28th from 10:00 AM until 2:00 PM PDT, Volusion will be conducting proactive maintenance to some of our APAC servers. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Sep 28, 08:16 CDT
Resolved - No new reports of issues have come in from FedEx and we have tested our integration with success. If you experience any issues with FedEx services within Volusion please reach out to our support team.
Sep 28, 15:43 CDT
Monitoring - FedEx has reported multiple outages over the course of the day. As a result, their API is causing errors for many merchants. We will continue monitoring the reports and will provide an update when possible.
Sep 28, 13:56 CDT
Completed - Our company event has ended and queues are now open.
Sep 28, 10:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 09:15 CDT
Scheduled - We are hosting a company-wide meeting between 9:15am CST to 10:40am CST. During this time our phone and chat services will be unavailable. We appreciate your patience along with providing us the ability to meet as a team.
Sep 28, 08:37 CDT
Completed - Scheduled maintenance has been completed. We will continue to monitor closely in order to ensure systems are operating smoothly.
Sep 28, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 01:01 CDT
Scheduled - Tuesday, Sep 27th from 11:00 PM until 3:00 AM PDT, Volusion will be conducting proactive maintenance. You may experience intermittent connectivity to your store during the maintenance window. As always, we do everything we can to keep interruptions to an absolute minimum.
Sep 27, 07:29 CDT
Sep 27, 2016

No incidents reported.

Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016
Resolved - The issue is now resolved.
Sep 24, 22:38 CDT
Monitoring - Service has been restored. The third party service provider has reported there was an issue affecting the POD support.volusion.com resides on and that the issue is resolved. We will monitor for a few hours. If the issue does not return, we will mark it as resolved.
Sep 24, 20:46 CDT
Investigating - Support.volusion.com is running in a degraded state. We have a ticket open with the third party service to investigate.
Sep 24, 19:25 CDT
Sep 23, 2016
Resolved - Sell on Amazon is accessible again. Please report any new issues to our Support Team.
Sep 23, 14:04 CDT
Investigating - We are investigating an issue in which navigating to the Sell on Amazon page within the dashboard will result in an error 500 for some websites. We will provide updates when we have them.
Sep 23, 13:45 CDT
Resolved - Stores that have recently upgraded now have access to all of the features they gained. Please report any new issues to our Support Team.
Sep 23, 13:15 CDT
Investigating - We are currently investigating an issue in which newly upgraded stores are not receiving their added features. We will provide updates when we have them.
Sep 23, 10:56 CDT
Resolved - Support.volusion.com is now accessible and correctly routing traffic. Please report any further issues you experience to our Support Team.
Sep 23, 10:52 CDT
Investigating - The Support.Volusion.com page is experiencing an issue with routing traffic to the Status.Volusion.com page. We are investigating the issue and will provide updates as more information is made available.
Sep 22, 18:05 CDT
Resolved - The internet backbone provider's issue has been resolved. Website speed and functionality has been restored.
Sep 23, 10:46 CDT
Identified - We have identified the issue and have determined that the slowness is deriving from the internet backbone providers, not our internal network. We will continue to monitor the situation and update our status as more information is available.
Sep 19, 17:32 CDT
Investigating - We are currently investigating reports of site slowness. We will update the status page again as soon as the issue has been determined.
Sep 19, 16:19 CDT
Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016
Resolved - Service is restored.
Sep 16, 18:01 CDT
Monitoring - A hotfix was rolled out in an attempt to fix payment gateway integrations, which resulted in a brief outage.
Due to the outage, we rolled back the hotfix and are continuing to monitor the situation.
Sep 16, 15:55 CDT
Investigating - We are currently investigating possible payment processing issues. We will provide an update when we have one.
Sep 16, 14:42 CDT